Custom Orders - All sales are final.
All other sales Green Drakon respect and tailor to the return policies of all our manufacturers. All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Green Drakon.
Each return is subject to a minimum 20% restocking fee unopened / unused. Open / Used upto 50% restocking fee
Return shipping is the responsibility of the buyer. You may request a RMA by contacting us. No returns of any type will be accepted without an RMA number. The package must be received within 10 business days of the RMA issued date.
You will need the following information to authorize your returns:
Invoice Number / Order Number
Item Number (s)
Reason for return
Return the entire package(s) to:
Attn: Return Dept ( RMA#______________ )
2265 SW Pine Rd
Port Orchard, Washington, 98367-7291
When returning products, we strongly recommend the use of a shipping carrier that can track packages. You ( buyer ) also assume responsibility for insuring the return item.
All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, manuals, warranty cards and other accessories and documentation included.